Accessories and spare parts
Service area
Do you have questions about a specific CICLO product or need help? In our service area you will find everything you need to know as well as our FAQs. We will be happy to help you with any questions about our spare parts and accessories. Our service team looks forward to your contact.

PROTOS 105
Frequently asked questions
Which battery does the PROTOS 105 need?
The PROTOS 105 requires 1xCR2032 battery in the device housing.
How is the battery inserted?
The battery is inserted with the + pole pointing towards the battery cover.
Why does the PROTOS 105 not show me any speed?
Please check the maximum permissible distance between the magnet and transmitter. This must not be greater than 3 mm.
Please check that the handlebar bracket is mounted correctly. The cable must exit the handlebar bracket in the direction of travel.
Please check the cable for damage.
Why does my device wobble in the handlebar holder?
Please check whether there is a silicone spacer in the centre of the handlebar holder. If this is missing, there may be play in the handlebar holder. We will be happy to send you a new silicone spacer. Please contact our service department.
Monday – Thursday 09:00 – 16:00
Friday: closed
Phone: +49 89 89 52 70 61
Email: +49 89 89 52 70 61 ciclo-service@ciclosport.de
Does the PROTOS 105 have altitude and heart rate measurement?
Unfortunately, these functions are not yet available.
I have a defect in the housing, what can I do?
If the damage is within the warranty period, please contact our service team first to discuss how to proceed. You can reach our service team as follows:
Monday – Thursday 09:00 – 16:00
Friday: closed
Phone: +49 89 89 52 70 61
Email: +49 89 89 52 70 61 ciclo-service@ciclosport.de

PROTOS 205
Frequently asked questions
Which battery does the PROTOS 205 need?
The PROTOS 205 requires 2xCR2032 batteries, 1x in the device housing and 1x for the transmitter.
How is the battery inserted?
The battery is inserted with the + pole pointing towards the battery cover.
Why does the PROTOS 205 not show me any speed?
Check the maximum permissible distances between the components. These are 3 mm between magnet and transmitter and 60 cm between transmitter and computer.
Please check whether the battery in the transmitter is full.
If there is no speed display despite a full battery, the transmitter may be defective and must be replaced.
Why does my device wobble in the handlebar holder?
Please check whether there is a silicone spacer in the centre of the handlebar holder. If this is missing, there may be play in the handlebar holder. We will be happy to send you a new silicone spacer. Please contact our service department.
Monday – Thursday 09:00 – 16:00
Friday: closed
Phone: +49 89 89 52 70 61
Email: +49 89 89 52 70 61 ciclo-service@ciclosport.de
Does the PROTOS 205 have altitude and heart rate measurement?
Unfortunately, these functions are not yet available.
I have a defect in the housing, what can I do?
If the damage is within the warranty period, please contact our service team first to discuss how to proceed. You can reach our service team as follows:
Monday – Thursday 09:00 – 16:00
Friday: closed
Phone: +49 89 89 52 70 61
Email: +49 89 89 52 70 61 ciclo-service@ciclosport.de

PROTOS 113
Frequently asked questions
Which battery does the PROTOS 113 need?
The PROTOS 113 requires 1xCR2032 battery in the device housing.
How is the battery inserted?
The battery is inserted with the + pole pointing towards the battery cover.
Why does the PROTOS 113 not show me any speed?
Please check the maximum permissible distance between the magnet and transmitter. This must not be greater than 3 mm.
Please check that the handlebar bracket is correctly mounted. The cable must exit the handlebar bracket in the direction of travel.
Please check the cable for damage.
Why does my device wobble in the handlebar holder?
Please check whether there is a silicone spacer in the centre of the handlebar holder. If this is missing, there may be play in the handlebar holder. We will be happy to send you a new silicone spacer. Please contact our service department.
Monday – Thursday 09:00 – 16:00
Friday: closed
Phone: +49 89 89 52 70 61
Email: +49 89 89 52 70 61 ciclo-service@ciclosport.de
Does the PROTOS 113 have altitude and heart rate measurement?
Unfortunately, these functions are not yet available.
I have a defect in the housing, what can I do?
If the damage is within the warranty period, please contact our service team first to discuss how to proceed. You can reach our service team as follows:
Monday – Thursday 09:00 – 16:00
Friday: closed
Phone: +49 89 89 52 70 61
Email: +49 89 89 52 70 61 ciclo-service@ciclosport.de

PROTOS 213
Frequently asked questions
Which battery does the PROTOS 213 need?
The PROTOS 213 requires 2xCR2032 batteries, 1x in the device housing and 1x for the transmitter.
How is the battery inserted?
The battery is inserted with the + pole pointing towards the battery cover.
Why does the PROTOS 213 not show me any speed?
Check the maximum permissible distances between the components. These are 3 mm between magnet and transmitter and 60 cm between transmitter and computer.
Please check whether the battery in the transmitter is full.
If there is no speed display despite a full battery, the transmitter may be defective and must be replaced.
Why does my device wobble in the handlebar holder?
Please check whether there is a silicone spacer in the centre of the handlebar holder. If this is missing, there may be play in the handlebar holder. We will be happy to send you a new silicone spacer. Please contact our service department.
Monday – Thursday 09:00 – 16:00
Friday: closed
Phone: +49 89 89 52 70 61
Email: +49 89 89 52 70 61 ciclo-service@ciclosport.de
Does the PROTOS 213 have altitude and heart rate measurement?
Unfortunately, these functions are not yet available.
I have a defect in the housing, what can I do?
If the damage is within the warranty period, please contact our service team first to discuss how to proceed. You can reach our service team as follows:
Monday – Thursday 09:00 – 16:00
Friday: closed
Phone: +49 89 89 52 70 61
Email: +49 89 89 52 70 61 ciclo-service@ciclosport.de